FAQ'S
Are your products non-toxic?
Yes, our products are all non-toxic. Each and every product is free of Fragrance, Parabens, Sulfates and Phthalates.
How do I place a return or exchange?
Unfortunately, we do not accept any returns or exchanges at this time.
How much does shipping cost?
We offer complimentary standard shipping on all continental U.S. orders.
How will my order be shipped?
We use USPS as our shipping service. Your order will arrive approximately 5-7 business days from date of purchase (Hawaii, Alaska and Puerto Rico may experience longer transit times). We do not ship to freight forwarding companies or export agents. We also offer international shipping.
What credit cards do you accept?
We accept American Express, Visa, Mastercard, and Discover. We also accept PayPal. Please note we do not accept gift cards, banking gift cards, international credit cards, checks or money orders.
What should I do if my order is missing or something is wrong?
Please send an email to sales@shopcaviarandcashmere.com with your order number and we will get back to you ASAP.
How much is the sales tax?
We are required by law to collect state sales tax on orders being shipped to California and Utah. Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.
Can I modify or cancel my order?
Orders submitted on shopcaviarandcashmere.com process and ship very quickly. We will do our best to modify an existing order if you email us at sales@shopcaviarandcashmere.com, but we offer no guarantee that your order will be canceled or modified.
Is it safe to use Caviar & Cashmere products while I am pregnant or breast-feeding?
We advise all pregnant or breast-feeding women to consult their doctor before the use of any product. The detailed ingredient list will help the doctor decide whether a product can be used or not. All our products are developed based on clean ingredients, with safety and efficacy being top priorities.
Are Caviar & Cashmere products vegan?
Yes. There are no animal by-products in our products.
Are Caviar & Cashmere products gluten-free?
Yes!
Does Caviar & Cashmere test on animals?
Absolutely not, we are cruelty-free. We also are strictly against animal testing, and do not test any ingredients or products on animals. All our tests are performed in the lab either in vitro (using synthetic skin cells) or on human volunteers under the surveillance of a dermatologist. We do not sell to any countries that require animal testing, and we follow the European Union's strict legislation that bans animal testing on finished cosmetic products and their ingredients.